DoorDash, 악달리어 대응을 위한 AI 기능 도입

DoorDash는 AI를 활용하여 앱 내 대화를 분석하고 고객 또는 Dashers의 괴롭힘 사례를 식별하고 있습니다.


DoorDash has introduced a new tool called ‘SafeChat+’ that uses AI to automatically detect verbal abuse.

DoorDash AI-Powered Feature

DoorDash, a popular food delivery platform, is taking a stand against verbal abuse and inappropriate interactions between customers and delivery people. The company has recently launched “SafeChat+,” an AI-powered feature designed to automatically detect offensive language in in-app conversations. This innovative technology aims to create a safer and more respectful environment for everyone involved.

How Does SafeChat+ Work?

SafeChat+ relies on advanced AI algorithms to review and analyze over 1,400 messages per minute. The AI can understand subtle nuances and threats, even without matching specific keywords. It covers dozens of languages, including English, French, Spanish, Portuguese, and Mandarin.

When the AI detects offensive language or harassment, it offers users the option to report the incident. Customers can contact DoorDash’s support team, while delivery people can quickly cancel the order without any impact on their ratings. Additionally, DoorDash sends a warning to the offending user, urging them to refrain from using inappropriate language.

The incidents flagged by the AI will be thoroughly investigated by DoorDash’s team members. This ensures that all reported cases are properly addressed, promoting a more secure and respectful platform.

The Importance of SafeChat+

Verbal abuse and harassment represent the largest type of safety incident on the DoorDash platform. By introducing SafeChat+, DoorDash aims to significantly reduce these incidents. The AI-powered feature provides an extra layer of protection, enhancing the existing manual screening process conducted by the company’s Trust & Safety team.

DoorDash recognizes that customer and delivery person safety is of paramount importance. With more than 99.99% of deliveries completed without safety-related incidents on their platform, they are committed to maintaining a positive and secure experience for all users.

Q&A: Additional Topics of Interest

Q: How accurate is the AI in detecting offensive language? A: DoorDash has invested in sophisticated technology that can understand subtle nuances and threats, allowing the AI to identify abusive language effectively.

Q: Can customers and delivery people manually report incidents if the AI doesn’t detect them? A: Yes, users can still manually report incidents to DoorDash’s support team, ensuring that any offensive language or harassment doesn’t go unnoticed.

Q: How does DoorDash prioritize and investigate reported incidents? A: DoorDash’s team members meticulously investigate all incidents recognized by the AI. They follow a comprehensive process to address and resolve reported cases promptly.

Future Developments and Impact

DoorDash’s implementation of SafeChat+ highlights the growing importance of creating a safe and respectful digital environment. This AI-powered feature sets a positive precedent for other platforms to adopt similar measures. By leveraging technology to combat verbal abuse, DoorDash promotes inclusivity, making it a safer space for all users.

The success of SafeChat+ could pave the way for even more sophisticated AI-powered safety features across various platforms and industries. As companies such as DoorDash continue to prioritize user safety, we can expect to see significant advancements in technology that foster respectful interactions in the digital realm.


  1. DoorDash’s AI-Powered Feature
  2. DoorDash’s SafeDash Feature

Now, it’s your turn! Have you encountered instances of verbal abuse or harassment using food delivery platforms? How do you feel about DoorDash’s AI-powered feature? Share your thoughts and experiences in the comments below! 😊📢

Don’t forget to share this article with your friends and followers! Let’s spread the word about creating a safer and more respectful digital space. 🚀🔒